hello and welcome from bee busy puzzles

📜 Policies – Bee Busy Puzzles

🔒 Privacy Policy

Bee Busy Puzzles respects your privacy and is committed to protecting your personal data.

Information we collect

When you place an order or contact us, we may collect:

  • Name

  • Email address

  • Shipping address

  • Payment details (processed securely by Stripe — we do not store card details)

How we use your information

Your information is used to:

  • Process and deliver orders

  • Communicate about your purchase

  • Meet legal and tax obligations (including VAT)

Third-party services

Payments are processed by Stripe and our website is hosted by Hostinger. These providers only receive information necessary to provide their services.

Your rights

You may request access to or deletion of your personal data at any time.

Contact

For privacy enquiries, contact:
beebusypuzzles@gmail.com

📄 Terms & Conditions

By using this website and placing an order, you agree to the following terms.

Products

All products sold are physical jigsaw puzzles as described on the product pages.

Pricing & VAT

All prices are shown in GBP (£) and include VAT where applicable.

Orders & payment

Orders must be paid in full at checkout. Payments are processed securely via Stripe.

Delivery

Delivery times are estimates and may vary due to third-party courier services.

Liability

Bee Busy Puzzles is not responsible for delays or losses caused by delivery providers.

Governing law

These terms are governed by the laws of England and Wales.

🔁 Returns & Refunds

We accept returns within 14 days of delivery, in accordance with UK consumer law.

Items must be unused, unopened, and returned in their original packaging.
Return postage costs are the responsibility of the buyer.

Refunds will be issued within 14 days of receiving the returned item, using the original payment method.

Opened, used, or damaged items are not eligible for a refund unless they are faulty.

To request a return, please contact:
beebusypuzzles@gmail.com

🚚 Shipping Policy

Processing time

Orders are typically processed within 1–3 business days.

Delivery

  • UK delivery usually takes 2–5 business days

  • Delivery times are estimates and not guaranteed

Issues with delivery

If your order is delayed, lost, or arrives damaged, please contact us and we will assist in resolving the issue.

Contact

For shipping enquiries, email:
beebusypuzzles@gmail.com

Business details:
Bee Busy Puzzles – Sole Trader, United Kingdom
VAT No: GB510687792
Contact: beebusypuzzles@gmail.com